jitago Terms and Conditions

These terms and conditions ("Terms") form a legally binding agreement between the entity operating the jitago platform and anyone using this website. Accessing this website, registering an account, or using any service means you have read and agreed to all of these Terms.

These Terms apply at all times. Any additional terms published separately for jitago's promotional offers, bonuses, or special services will apply alongside these Terms. In case of conflict, these Terms take precedence.

jitago is for adult users only. No one under 21 may open an account or use the service. We reserve the right to verify age and may request additional identity documents when required.

1.1 Definitions

• "Platform" — jitago's website, mobile app, and any other digital channel.
• "User" — anyone who has opened an account or is using the platform.
• "Account Balance" — the total funds in a user's account, with bonus funds tracked separately.
• "Bonus Funds" — funds granted through promotional offers that cannot be withdrawn before specific conditions are met.

Each person may open only one account. Operating more than one account is strictly prohibited. If multiple accounts are found to share the same device, IP address, or identity document, they may all be permanently closed and the associated balances forfeited.

2.1 Information Provided at Registration

Users must provide accurate and complete information at registration. If an account is opened with false or incomplete information and this is later confirmed, the account will be closed. If any registered details change — such as a mobile number or email address — the user is responsible for updating them promptly.

2.2 Identity Verification (KYC)

jitago reserves the right to verify a user's identity at any time. A national ID card, passport, or other government-issued document may be requested for this purpose. Withdrawals may be held until verification is complete. This is not a restriction — it is a process to keep user funds safe.

2.3 Account Security

Users are fully responsible for keeping their login credentials (username and password) secure. The account must not be shared with anyone else. If unauthorised access is suspected, the support team must be contacted immediately.

By using the jitago platform, users confirm that they are placing bets or playing games voluntarily, with full awareness, and with their own funds. Users are advised not to bet with borrowed money, funds belonging to others, or money needed for essential expenses.

3.1 Prohibited Activities

The following activities are strictly prohibited on the jitago platform:

• Operating multiple accounts to obtain bonus benefits.
• Colluding with other users to place bets or attempting to influence the outcome of games.
• Exploiting any technical vulnerability or flaw in the platform to gain an unfair advantage.
• Using automated software, bots, or scripts to manage games or bets.
• Using the platform for money laundering or any illegal activity.

If any of the above violations are proven, the account will be closed immediately and the balance may be forfeited.

jitago currently supports bKash, Nagad, Rocket, and bank transfer (including BRAC Bank, Dutch-Bangla Bank, Islami Bank, and other major banks) for deposits and withdrawals.

4.1 Deposit Terms

• Minimum deposit: ৳100 (for all methods).
• Deposits must be made only from a payment method registered in the user's own name.
• Depositing via a third-party payment method is prohibited.
• Once a deposit is processed, it will be reflected in the account.

4.2 Withdrawal Terms

• Minimum withdrawal: ৳1,000.
• Withdrawals are generally processed within 30 minutes to 3 hours.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawal requests may be held until identity verification is complete.
• To withdraw winnings derived from bonus funds, the relevant wagering requirement must be met.

jitago's welcome bonus is a 100% match on the first deposit, up to ৳15,000. The wagering requirement for this bonus is 20 times the bonus amount — meaning the bonus amount must be wagered 20 times before any winnings from it can be withdrawn.

5.1 Bonus Example

For example: if a user deposits ৳1,000, they receive a ৳1,000 bonus, bringing the total balance to ৳2,000. The wagering requirement on the bonus is ৳1,000 × 20 = ৳20,000. For a deposit of ৳30,200, the maximum bonus of ৳15,000 applies, giving a total balance of ৳45,200; the wagering requirement in that case is ৳15,000 × 20 = ৳3,00,000.

5.2 General Bonus Terms

• jitago reserves the right to grant bonuses and also to cancel the bonus on any account.
• Bonus funds cannot be withdrawn directly — only winnings from bonus funds can be withdrawn, and only after the wagering requirement has been met.
• Each account is eligible for a given bonus offer only once.
• If multiple accounts are used to claim bonus offers, all such accounts will be cancelled.
• Bets on certain games may not count toward the wagering requirement — check the detailed terms of each offer.

5.3 VIP Cashback

The jitago VIP programme has four tiers. The Bronze tier offers up to 0.3% weekly cashback, Silver offers 0.6%, Gold offers 0.9%, and Platinum offers 1.2% weekly cashback. Cashback is calculated on the week's net loss (total losses minus total winnings). Example: if a Gold member's net loss for the week is ৳20,000, cashback = ৳20,000 × 0.9% = ৳180.

All games available on jitago (slots, live casino, fishing, sports betting, etc.) run on software provided by third-party game providers. Game outcomes are determined by an RNG (Random Number Generator) or live dealers and cannot be influenced by any party.

6.1 Technical Errors

If a technical issue occurs mid-game (network disconnection, server error, etc.), that round will be considered void and the bet amount will be returned. If a win is incorrectly displayed due to a technical error, jitago reserves the right to correct it afterwards.

6.2 Sports Betting

For sports betting, results are determined taking into account changes during the match (injured players, weather, cancelled matches). Bets on cancelled or abandoned matches will be settled according to our standard rules. For live betting, displayed odds may change due to confirmation delays — full details are available on the relevant FAQ page.

jitago reserves the right to temporarily or permanently close an account without prior notice in any of the following circumstances:

• Violation of any clause of these Terms.
• Use of a false identity or forged documents.
• Suspicion of money laundering or fraudulent activity.
• Use of unauthorised software.
• At the user's own request.

7.1 Voluntary Account Closure

Users may request to close their account at any time. This request must be made through the support team. It is the user's responsibility to withdraw any available balance before the account is closed.

jitago treats the protection of users' personal data as a top priority. The methods of collecting, storing, and using data are described in detail in our Privacy Policy. By registering, users also agree to that policy.

User data is used only for providing the service, verifying identity, and meeting legal obligations. The terms stated in the Privacy Policy apply to any transfer of data to third parties.

jitago believes that gambling and betting should be a form of entertainment, not a source of income. We advise all users to play within their limits. If signs of excessive play appear, use the tools and resources described in our Responsible Gaming section.

• Make use of the option to set deposit limits.
• Use the option to temporarily or permanently self-exclude your account.
• Remember: there is no guarantee of winning in any game, and past results do not determine future outcomes.
• It is the responsibility of parents and guardians to prevent minors (under 21) from accessing the platform.

jitago provides the platform on an "as is" basis. jitago is not liable for:

• A game session ending mid-way due to an internet disconnection.
• Losses caused by a technical error on the part of a third-party game provider.
• Deposit delays caused by issues with the user's own payment method.
• Unauthorised access to an account resulting from the user's own negligence.

jitago's maximum liability in any situation is limited to the user's actual balance. jitago accepts no liability for any indirect or consequential losses.

jitago reserves the right to change these Terms in part or in full at any time. Changes take effect from the moment they are published on this page. It is the user's responsibility to read the latest Terms before each visit to the platform.

For significant changes, a notice may be sent to the registered email address or displayed on the platform. Continuing to use the platform after any change constitutes agreement to the new Terms.

If you have any questions about these Terms, information about the company and its operations can be found on our About Us page, where you can also reach the support team.

If you have any questions or complaints about these Terms or any jitago service, please contact our support team:

• Live Chat: Available 24/7 via direct chat (in Bengali and English).
• Email: [email protected]

Our support team is available seven days a week, at any hour, to respond to you. For the complaints process and further details, please visit the FAQ page.