jitago's Responsible Gaming
Gaming should be a source of entertainment, not stress. jitago believes every player has the right to set their own limits, and we fully respect that choice.
When Gaming Becomes a Problem
jitago is an entertainment platform, and we want every user to play comfortably and with awareness. Gambling or betting remains enjoyable only when it stays within set limits of time and money. Problems begin when someone repeatedly bets to chase lost money, or continues playing at the expense of family and work.
We believe that transparent information and accessible control tools are the responsibility of every platform. That is why jitago offers features such as deposit limits, time controls and self-exclusion, which can be activated at any time.
Under our Terms and Conditions, no one under the age of 21 may open an account or play on this platform. Age verification is a mandatory step in our registration process.
Our Self-Control Tools
To activate any of the following tools on jitago at any time, contact our 24/7 live chat support directly.
Deposit Limit
Set a maximum deposit amount on a daily, weekly or monthly basis. Lowering a limit takes effect immediately; raising a limit is subject to a waiting period.
Session Time Limit
Decide in advance how long you will play in one session. When that time is up, the platform will automatically alert you.
Temporary Break (Cooldown)
Temporarily block access to your account for anywhere from 24 hours to 30 days. During this period, no bets, deposits or logins will be possible.
Self-Exclusion
Activate long-term self-exclusion — from 6 months up to permanent. While self-exclusion is active, account recovery will not be possible.
Activity Review
View your deposit, withdrawal and betting history at any time. Understanding your own spending pattern is the first step in responsible gaming.
Support Centre
For any issue, speak with us in Bengali on our 24/7 live chat. Our trained support team will help you set limits on your account right away.
Warning Signs of a Problem
If any of the following apply to you or someone you know, treat it as a sign that support is needed.
- Placing repeated bets to try to win back lost money, even after going over budget.
- Trying to stop playing but returning repeatedly and being unable to control yourself.
- Hiding the amount you bet from family or friends, or lying about it.
- Spending time on gambling at the expense of work, studies or family responsibilities.
- Taking loans, borrowing money or using household funds meant for essentials in order to gamble.
- Feeling anxious, restless or irritable when unable to play.
- Viewing gambling as a solution to financial problems or relying on the hope of a big win.
Responsible Gaming Habits
Building a few simple habits keeps gaming enjoyable at all times and makes it easier to avoid financial or mental stress.
The 21+ Requirement
Only people aged 21 or above may create and use an account on jitago. Information submitted during registration is kept secure in accordance with our Privacy Policy and may be checked where necessary for age verification.
If you believe a minor you know is using this platform, contact our live chat immediately. We act quickly to protect minors.
Advice for parents and guardians: use parental control software on your device to prevent children and teenagers from accessing betting sites. Always keep your account password private and make a habit of logging out.
Our Frequently Asked Questions has more information on responsible gaming, such as how to close an account and how to change your deposit limit.
Get Help — You Don't Have to Face It Alone
If you are experiencing problems with gambling, there is no need to hide it. Reaching out for the right support is a sign of strength, not weakness.
jitago Live Chat
Support is available in Bengali 24 hours a day, seven days a week. Requests to set limits or close an account are processed right away.
Email Support
If you prefer to put a sensitive matter in writing, contact us by email. Our team responds in both Bengali and English.
Family and Friends
Talk to a trusted family member or friend. Support from loved ones is just as important as professional treatment.
Professional Counsellor
If you find it hard to manage on your own, consult a mental health professional or behavioural therapist. Mental health services are available at both government and private hospitals in Bangladesh.
Support Groups
Join a support group to help overcome addiction. Talking with people who have had the same experience builds resilience and reduces the feeling of being alone.
jitago's Responsibilities
Age Verification
A strict verification process is maintained to ensure that no one under 21 can use the platform.
Monitoring Unusual Activity
If unusual betting or spending patterns are noticed, our team proactively reaches out.
Respecting Self-Exclusion
When someone activates self-exclusion, no promotional communications are sent during that period and the account is kept fully closed.
Support in Your Own Language
All support is provided in Bengali, so that language is never a barrier.