jitago Privacy Policy

jitago is an online gaming and betting platform that provides services to users in Bangladesh. This privacy policy ("Policy") applies to all users of our website jitagologin.cam and the associated mobile application.

The terms set out in this policy take effect from the moment you create an account with jitago and remain in force for as long as you use our services. In addition to reading this policy, you are also requested to read our Terms and Conditions, as both documents together form the legal basis of your relationship with jitago.

We believe the right to privacy is a fundamental right of every user. For that reason, we are committed to ensuring transparency at every stage of data collection and use. Your information will never be used unnecessarily and will never be sold to third parties.

jitago collects various types of information, categorised and described below:

2.1 Identity Information

• Full name and date of birth
• National ID or passport number (for identity verification)
• Mobile number and email address
• Current residential address

2.2 Financial Information

• bKash, Nagad, and Rocket mobile banking account numbers
• Bank account details (for bank transfers)
• Transaction history and amounts

2.3 Activity Information

• Game history and preferences
• Betting patterns and amounts
• Login times and session duration
• Records of communication with the support team

2.4 Technical Information

• IP address and device type
• Browser and operating system information
• Cookie and session data

jitago collects information in the following ways:

Information provided directly: We collect the information you provide during account registration, deposit or withdrawal processes, and when contacting the support team. This information is given voluntarily by you and is necessary for providing the service.

Automatically collected information: When you use our platform, certain information is collected automatically. This includes your device details, browsing patterns, cookie data, and logs of your activity within the platform. This information is recorded automatically by technical means.

Information received from third parties: For identity verification and fraud prevention, we may verify a limited amount of information from trusted third parties. In such cases, the data usage policies of those third parties also apply.

jitago uses your information only for the following specific purposes:

• Account management: To create, verify, and keep your account secure.
• Payment processing: To safely complete deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
• Customer service: To help resolve your questions and complaints. Your information is used to provide the necessary context to our 24/7 live chat and email support team.
• Security: To prevent fraud, money laundering, and unauthorised access.
• Platform improvement: To analyse user experience and improve service quality.
• Sending relevant communications: To reach you with bonuses, promotions, or important service-related updates — but only when you have consented to such communications.
• Legal compliance: To the extent necessary to comply with applicable laws and regulations.

Your information will not be used for purposes beyond those described above. If there is a need to use your information for any new purpose, you will be informed in advance and consent will be obtained where required.

jitago never sells your personal information to third parties. However, in certain specific situations, limited information may be shared:

5.1 Service Provider Partners

Selected third parties are engaged for payment processing, identity verification, and technical infrastructure management. These partners are permitted to access information only for their designated tasks and are contractually prohibited from using it for any other purpose.

5.2 Legal Obligations

If a legal authority requests information through proper legal process, jitago may provide the necessary information under legal obligation. In such cases, we always aim to disclose as little information as possible.

5.3 Business Changes

In the event of a structural change to the company (such as a merger or acquisition), user information may be transferred. You will be notified in advance of any such change, and protection of your information under the existing policy will continue.

Your personal information is never transferred to any advertiser or marketing organisation.

The jitago website and application use cookies and similar technologies. Cookies are small data files stored in your browser that are used to recognise you on subsequent visits.

6.1 Essential Cookies

These cookies are required for the basic functioning of the platform. They are essential for maintaining login sessions, security verification, and payment processing. Disabling these cookies will prevent the platform from working properly.

6.2 Functional Cookies

These cookies are used to remember your language preference, previous game history, and customised settings. They make your experience on the platform more convenient.

6.3 Analytics Cookies

These cookies are used to analyse platform usage and improve service quality. The data collected is analysed in aggregate and no individual user is identified separately.

You can control cookie usage by changing your browser settings. However, disabling essential cookies may prevent some services from functioning normally.

jitago uses industry-standard security measures to keep your information safe. These include:

• SSL Encryption: All communication between your device and our servers is encrypted using SSL technology.
• Data Encryption: Sensitive information, particularly payment-related data, is secured with advanced encryption algorithms.
• Restricted Access: Only authorised staff can access specific data, and all access is logged and recorded.
• Regular Security Audits: Regular audits are conducted to ensure the security of the system.
• Two-Factor Verification: OTP-based verification for account security.

7.1 Data Retention Period

All information is retained for as long as your account is active. Even after an account is closed, certain information may be retained for a defined period to meet legal obligations and address potential disputes. Once that period has passed, the information is deleted securely.

Please note that no method of transmitting information over the internet is 100% secure. We work to ensure maximum security, but we cannot guarantee complete security. For that reason, you are also asked to keep your password confidential and to end your session after logging in from another person's device.

Every user of jitago has the following rights regarding their own information:

8.1 Right to Access Information

You may at any time request a copy of the information stored about you at jitago. The information will be provided within a reasonable time after the request is made.

8.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may request a correction. We will update the information after appropriate verification.

8.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations — in such cases you will be informed of the reason.

8.4 Right to Object to Processing

You may object to the use of your information for specific reasons. Opting out of marketing or promotional communications is also included in this right.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact our support team via live chat or email. The necessary steps will be taken after your identity has been verified. To learn more about your rights and setting limits related to responsible gaming, please read our Responsible Gaming Guidelines.

jitago strictly prohibits its services for anyone under the age of 21. The platform is exclusively for adults aged 21 and above. Age is verified during the registration process, and creating an account with false information is considered a serious violation of the rules.

We never intentionally collect information from anyone under the age of 21. If it is believed that a minor's information has been collected by mistake, steps are taken to delete it immediately and the associated account is closed.

If a parent or guardian believes their child has mistakenly created an account on our platform, they may contact our support team immediately.

jitago may update this privacy policy from time to time. The policy may be revised due to service improvements, adoption of new technologies, or changes in law.

If any significant change is made, we will send a notice directly to the registered email address or on the platform. For minor edits or language changes, only the date at the top of the page will be updated.

Continuing to use the platform after any policy changes will be considered as your acceptance of the new terms. We therefore request that you review this page from time to time. For more details about our overall terms of service, you can read About Us, where more information is provided about jitago's core mission and commitments.

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact jitago through the following:

For answers to more general questions, visit our FAQ section, where answers to many questions about accounts, payments, and security are compiled.